FAQ's

 

How do I take good care of my mug?

To have the best and loveliest experience with our products, make sure you wash them by hand to ensure a long lifespan. Do not wash them in the dishwasher as it will shorten their durability.

 

My mug arrived broken, how do I proceed?

We guarantee protected delivery. However, due to shipping circumstances, it can happen that you might receive a broken mug. In this case do not worry, just contact us immediately at customers@mafeah.com and we inform you about the next steps.
 

How long are the delivery times?

Please note that our orders are being processed from Monday – Friday.

It will take 2-3 business days to process and dispatch your order. When your order is being shipped you will receive the tracking number via e-mail.

 

Do you offer express shipping?

We currently offer Standard Shipping. We are planning on offering Express Shipping as soon as possible. If you have an urgent request please contact us directly.
 

Which shipping charges apply?

We offer free shipping within the UK!

 

Do you deliver abroad?

In the next weeks, we will only ship to the UK, however, this will change in the very near future.

Soon to follow is the rest of Europe, the US, and West Africa!

 
 
The frequently asked questions did not help? Please contact us.
 

Currently, we only ship within the UK. UK Free Shipping!