Frequently asked questions

Mafeah African Tableware Aya AdinkraMafeah African Tableware Duafe AdinkraMafeah African Tableware Adobe Santann AdinkraMafeah African Tableware Osram Ne Nsoromma AdinkraMafeah African Tableware Gye Nyame AdinkraMafeah African Tableware Dwennimmen Adinkra

How do I take good care of the mugs?

To have the best and loveliest experience with our products, make sure you wash them by hand to ensure a long lifespan. Do not wash them in the dishwasher as it will shorten their durability.

Can I individualize my set?

Unfortunately, it is not possible to individualize a set at the moment. But we are considering it in the near future.

My mug arrived broken, how do I proceed?

We guarantee protected delivery. However, due to shipping circumstances, it can happen that you might receive a broken mug. In this case do not worry, just contact us immediately at customers@mafeah.com and we inform you about the next steps.
 

How long are the delivery times?

Please note that our orders are being processed from Monday - Friday.
Germany: 2-5 business days after your order has been accepted 
Europe: 5-10 business days after your order has been accepted
Rest of the World: 10-21 business days after your order has been accepted
 

Do you offer express shipping?

We currently offer Standard Shipping. We are planing on offering Express Shipping as soon as possible. If you have an urgent request please contact us directly. 
 

Which shipping charges apply?

Germany: Standard Shipping €6,99
Europe: Standard Shipping  €15,99 /  £13,63 / $18,17
Rest of the World: Standard Shipping
€15,99 /  £13,63 / $18,17


Please note that for orders outside the EU, we are not liable for any customs duties that may be levied or delays that are cost by customs. 
 

Do you deliver abroad?

We offer worldwide shipping. Currently, we are still located in Germany, which is why the delivery can take up to 21 business days depending on your location. 

 
The frequently asked questions did not help? Please contact us.