Frequently asked questions

Mafeah African Tableware Adinkra Selection

How do I take good care of my mug?

To have the best and loveliest experience with our products, make sure you wash them by hand to ensure a long lifespan. Do not wash them in the dishwasher as it will shorten their durability.

My mug arrived broken, how do I proceed?

We guarantee protected delivery. However, due to shipping circumstances, it can happen that you might receive a broken mug. In this case do not worry, just contact us immediately at customers@mafeah.com and we inform you about the next steps.
 

How long are the delivery times?

Please note that our orders are being processed from Monday - Friday.
Germany  2-5 business days after your order has been accepted
Europe  5-10 business days after your order has been accepted
Rest of the World  10-21 business days after your order has been accepted
Please note that for orders outside the EU, we are not liable for any customs duties that may be levied or delays that are cost by customs. 
 

Do you offer express shipping?

We currently offer Standard Shipping. We are planing on offering Express Shipping as soon as possible. If you have an urgent request please contact us directly. 
 

Which shipping charges apply?

The shipping rate is based on the item weight. 

Small mug: 0,4kg     Tall mug: 0,5kg

*The currency is converted at checkout
 
Germany

0-2kg: €5,70

2-4kg: €6,70

Europe

0-2kg: €11,90

2-4kg: €13,50

Rest of the World

0-1kg: €33,90

1-2kg: €37,50

2-3kg: €43,90

3-4kg: €48,90

When your order is above 4kg, please get in touch with us directly at customers@mafeah.com 

 

Do you deliver abroad?

We offer worldwide shipping. Currently, we are still located in Germany, which is why the delivery can take up to 21 business days depending on your location. 

 
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